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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dee Royere

February 14, 2026

5  out of  5
rating by Dee Royere
"Many thanks to James Lewis. He is so patience and went the extra mile to solve my problem."
We responded:
"¡Muchísimas gracias por la reseña de cinco estrellas, Dee! Agradecemos mucho sus comentarios. Si en algún momento quiere hablar con nosotros sobre sus necesidades de seguro, ¡aquí estamos para ayudarle! "
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John Ramunni

February 12, 2026

5  out of  5
rating by John Ramunni
"VERY PROFESSIONAL PERSON VERY FUSUS"
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Herminzul Ayala

February 11, 2026

5  out of  5
rating by Herminzul Ayala
"I have 2 auto insurance and one Condo insurance at this place. I get good discounts on such policies since I have them together. Any time I have a question or any kind of request, I get a prompt response which is great. I have spoken with Saad a couple of times and he does not only know my bundle policy very well but also he gives me the opportunity to discuss further possible discounts."
We responded:
"Thank you for your 3-star review! We appreciate your feedback and are glad you had a positive overall experience with us here on State Farm Agent Emond Richardson’s Team. If there is anything specific we can do to improve, we would love to hear your thoughts—our goal is to provide the best insurance service possible. "
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Herminzul Ayala

February 11, 2026

5  out of  5
rating by Herminzul Ayala
"Good review of my current policy. Saad was receptive of what I had to say. We went over my Condo Insurance and the possibility of lowering the cost of this policy taking my alarm system and cameras into account."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sharon J

February 10, 2026

5  out of  5
rating by Sharon J
"Great customer service, great information, I was provided details like a VIP, thank you Dennis Phillip! Update for aide: 2025 & 2026 please add Bernard Kleyman and Brian Lewis"
We responded:
"Thank you for the review! Dennis is amazing with our customers. -Emond"
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ASMATI JOHNSON

February 9, 2026

5  out of  5
rating by ASMATI JOHNSON
"Very Helpful!"
We responded:
"¡Gracias por darnos cinco estrellas! Agradecemos sus comentarios sobre el equipo de Emond Richardson, agente de State Farm, y también su apoyo. "
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Michael West

January 21, 2026

5  out of  5
rating by Michael West
"Great experience!"
We responded:
"Agradecemos su reseña, Michael. ¡Nos alegramos mucho de que haya tenido una experiencia muy maravillosa con Emond Richardson, agente de State Farm, aquí en Brooklyn! "
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AM Bk

January 15, 2026

2  out of  5
rating by AM Bk
"Pass worst experience like they no longer want to help with reducing the insurance prices and busy with selling nothing but a life insurance that is not worth having"
We responded:
"Thank you for your feedback. We’re sorry to hear about your experience but we're unable to locate your account in our system. Please reach out to us directly so we can better understand your situation and see how we can assist. We look forward to hearing from you. -Emond"
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Vito DiMola

January 12, 2026

5  out of  5
rating by Vito DiMola
"excellent service thank you"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Marcia Moraski

January 10, 2026

5  out of  5
rating by Marcia Moraski
"I can't say enough good things about working with Tyrell Bradford at State Farm. From the very first conversation, he was friendly, patient, and incredibly knowledgeable. He took the time to explain everything clearly and found me a great price on my homeowners insurance, which I truly appreciated. Tyrell made the whole process easy and stress-free, and he was honestly just a pleasure to talk to. I highly recommend him to anyone looking for excellent coverage and top-notch customer service. Thank you again"
We responded:
"Thanks so much for the amazing review, Marcia! We really appreciate your support here in Brooklyn . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Emond Richardson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Brooklyn . "
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Rhoderick Blasco

January 2, 2026

1  out of  5
rating by Rhoderick Blasco
"Absolutely disgraceful company. After being with this insurance agency for almost ten years, underwriters decided to drop our policies. No problem, and I immediately changed insurances. However, after sending in a cancellation of all our policies well in advance of the end of the month, they continued to charge our autopay for another month's worth of premiums. At this point this is basically theft as there was a "delay" to process my cancellation and I am now stuck waiting another 3weeks for a refund for not only half of a months policy I already paid but another month of charged premiums which should have never been deducted from our accounts in the first place. Agents are useless as everything has to be processed by the underwriters. This has also happened to us before when they "cancelled" our renters insurance and it was in fact never processed because at the time the insurance company was changing owners and it "slipped through the cracks". I never got a refund for this renters policy either. Do not trust this company and if anything do NOT sign up for autopay/check your charges."
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Ze'ev Mikhach

December 30, 2025

5  out of  5
rating by Ze'ev Mikhach
"Excellent"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! -Emond"
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Julius Johnson

December 24, 2025

5  out of  5
rating by Julius Johnson
"Patient, thorough, and worked quickly. Diana was excellent"
We responded:
"Thank you, Julius, for your great feedback! We're glad to hear that Diana provided you with patient, thorough, and quick service. If you need anything else, feel free to reach out! -Emond"
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Catherine Ivasyuk

December 23, 2025

5  out of  5
rating by Catherine Ivasyuk
"Brian is a good agent who is always ready to provide information! He explained everything and went step by step to make sure everything was correct and complete. Also, he recommended doing the Driver Safety Training to receive an additional discount. Recommend working with Brian!"
We responded:
"04/29/2025 Updated: Thank you so much, Catherine, for your kind words! We're thrilled to hear that Brian took the time to walk you through things carefully and made sure all the details were handled properly. It's wonderful that he was able to help you. We appreciate your recommendation and are grateful for the opportunity to work with you! - Emond 10/24/2023 Catherine, we're pleased to hear about your positive experience with Brian. Your feedback is greatly appreciated, and we're here to assist you whenever you have questions or need assistance. Thank you for choosing our Emond Richardson State Farm Family! - Emond"
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joe cianci

December 22, 2025

5  out of  5
rating by joe cianci
"Diana is hands down the best agent I ever worked with. She’s attentive, knowledgeable and went above and beyond. I highly recommend."
We responded:
"We appreciate your feedback, Joe! Tristan strives to offer exceptional service, and it's fantastic to hear he's made such a positive impression. Your recommendation means the world to us, and we look forward to continuing to serve you. - Emond"
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caryl nash

December 15, 2025

5  out of  5
rating by caryl nash
"I want to thank Mark for the extraordinary service he gave me. He made sure I understood exactly what coverage I was getting and he wanted to be sure that I was satisfied. I never encountered an insurance agent who is so thorough. Thank you, Mark!"
We responded:
"Caryl, Thank you so much for your kind words! We're thrilled to hear that Mark provided you with extraordinary service and took the time to ensure you fully understood your coverage. His thoroughness and dedication to your satisfaction truly set him apart. We appreciate you choosing us and will be sure to share your gratitude with Mark! -Emond"
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Nilufar Salamova

December 11, 2025

5  out of  5
rating by Nilufar Salamova
"They were friendly and had great manners. Also good at explaining with details and patience. Especially Diana. :)"
We responded:
"Thank you, Nilufar, for your wonderful feedback! We're glad to hear that Diana and the team provided friendly, patient, and detailed service. We'll be sure to share your kind words with Diana—she'll be thrilled! We truly appreciate your support and look forward to assisting you again. -Emond"
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Robin Assa

December 9, 2025

5  out of  5
rating by Robin Assa
"I’ve had a wonderful experience with Saad Ahmed at my local State Farm Office. His attention to my needs has Been a terrific help for me"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Saad provided you with attentive and helpful service. We'll be sure to pass along your appreciation to him. It’s our pleasure to assist you, and we look forward to continuing to support your insurance needs! -Emond"
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Иван Gross

December 2, 2025

5  out of  5
rating by Иван Gross
"Брайан профессионал своего дела!Был очень внимателен,дружелюбен,хорошо объяснял,сделал все быстро и очень профессионально!спасибо Брайану!"
We responded:
"Спасибо большое за ваш отзыв, Иван! Мы рады слышать, что Брайан проявил профессионализм, внимание и дружелюбие, а также помог вам быстро и понятно. Обязательно передадим ему ваши слова благодарности! Если понадобится помощь, мы всегда готовы помочь. -Emond"
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Jeane Marie Colon

November 21, 2025

5  out of  5
rating by Jeane Marie Colon
"⸻ I recently needed to update my auto policy after purchasing a new car, and Bernard was the primary person who assisted me throughout the process. Although the office was understaffed and the updates took longer than expected, he remained professional, courteous, and patient from start to finish. Several adjustments had to be made, including adding the second name to the policy, correcting the details so it reflected a new vehicle with new plates rather than a plate transfer, and updating the bank information for the loan. Another associate did help with the binder-related changes, but Bernard handled the majority of the corrections and ensured everything was properly updated. While I did receive some conflicting information from other team members, Bernard consistently stepped in, clarified the issues, and made the necessary adjustments without hesitation. I truly appreciate his diligence, thoroughness, and commitment to providing great service despite a heavy workload. His efforts are the reason I’m leaving a five-star review."
We responded:
"Thank you, Jeane, so much for your thoughtful and detailed review! We're delighted to hear that Bernard provided you with professional, courteous, and patient service throughout the policy update process. We're glad Bernard was able to step in, clarify everything, and ensure all your updates were handled accurately. Your kind words about his diligence and commitment mean a lot to us and to him personally. We truly appreciate your five-star rating and look forward to continuing to serve you in the future! -Emond"
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York Sing Chan

November 19, 2025

5  out of  5
rating by York Sing Chan
"Bernard Kleyman was amazing! Very helpful, thorough and get's the job done. Thank you from the bottom of my heart. Very good people here."
We responded:
"York, thank you for your feedback! We're happy Bernard was able to assist you thoroughly and get the job done. Your support is invaluable! Let us know if there's anything else we can assist you with. -Emond"
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Apostle Roberto Robinson Sr. Ph.D

November 18, 2025

5  out of  5
rating by Apostle Roberto Robinson Sr. Ph.D
"Diana Ulivanova was very helpful; she was calm and professional."
We responded:
"Thank you so much for your kind words, Robeto! We're delighted to hear that Diana Ulivanova provided you with calm and professional assistance. Your feedback means a lot to us! -Emond"
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Daniel Kovacs

November 15, 2025

5  out of  5
rating by Daniel Kovacs
"Brian came in Saturday morning to help me with my tricky schedule, and he was fast, straightforward and just an amazing employee all together…i wish more insurance agents were like Brian, keep up the good work!"
We responded:
"Thank you so much for your kind words, Daniel! We're thrilled to hear that Brian was able to accommodate your tricky schedule and provide fast, straightforward service. We'll be sure to pass along your compliments to him. Your feedback means a lot to us and motivates our team to keep up the great work! -Emond"
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Thomas Good

November 14, 2025

5  out of  5
rating by Thomas Good
"Katia and Brian"
We responded:
"We’re honored by your positive feedback, Thomas! We're happy Katia and Brian were able to help you. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Emond"
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Ben Kicic

November 13, 2025

5  out of  5
rating by Ben Kicic
"David is absolutely the best - very helpful with a semi-complex and unusual insurance request that several other insurance companies would not even entertain. Do not hesitate to work with him and the team!! Also, really great insurance price."
We responded:
"Thank you Ben, so much for your wonderful review! We're delighted to hear that David was able to assist you with your unique insurance needs and provide excellent service. Your recommendation means a lot to us, and we're glad you found great value with our pricing. We'll be sure to share your kind words with David and the team! -Emond"