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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dilshod Dzhurabaev

Dilshod Dzhurabaev

June 23, 2025

5  out of  5
rating by Dilshod Dzhurabaev
"Брайн помог сделать выгодную и не дорогую страховку на автомобиль и сделал страховку на жизнь. Все получилось супер. Спасибо!"
We responded:
"Dilshod, thank you for the 5 star review! I’m happy Alex was able to resolve your issue. - Emond"
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Doston Khursanov

June 23, 2025

5  out of  5
rating by Doston Khursanov
"BRIAN LEWIS с ним общаться было очень легко и он очень вежливый со мной общался и предлагал меня самый выгодный цены и я вам предлагаю что приходить здесь"
We responded:
"Doston, Большое спасибо за ваш замечательный отзыв! Мы рады слышать, что Брайан сделал ваш опыт таким положительным. Его стремление предоставлять отличный сервис и конкурентоспособные цены действительно ценится. Мы благодарны за вашу рекомендацию и с нетерпением ждем возможности помочь вам и другим в будущем! Если вам понадобится что-то еще, не стесняйтесь обращаться к нам. -Emond Translated: Doston, Thank you so much for your fantastic review! We're delighted to hear that Brian made your experience so positive. His dedication to providing excellent service and competitive pricing is truly appreciated. We’re grateful for your recommendation and look forward to assisting you and others in the future! If you need anything else, feel free to reach out. -Emond"
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karl darwish

June 18, 2025

4  out of  5
rating by karl darwish
"A local office that act like your friend in these busy time . Always updating you on your policy and payments. Diana is a real professional ."
We responded:
"Thank you so much for your kind words, Karl! We're thrilled to hear that you feel supported and informed by Diana and our team. If there's anything we can do to earn that 5-star rating from you, please let us know! Your feedback is invaluable. We appreciate your trust in us! -Emond"
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Sergey Mineev

June 17, 2025

1  out of  5
rating by Sergey Mineev
"I strongly advise against dealing with this insurance company. Due to incomplete information provided to me, my insurance policy unexpectedly increased from $4,000 to $10,000 — a $6,000 difference. This is absolutely unacceptable. Be very careful: make sure to verify all details in advance and read the terms thoroughly. This kind of experience completely undermines trust in the company. Reply: Thank you for your reply. I understand that the premium is based on payroll, but the issue here is that the information provided at the time of binding was incomplete or unclear. Had I been made fully aware of how significantly the premium could increase, I would have reconsidered or at least planned differently. A $6,000 jump is not a minor adjustment — it’s a drastic change, and it should have been clearly communicated upfront. Transparency is key in building trust, and unfortunately, that was lacking in this experience. I hope this feedback helps improve your communication with future clients."
We responded:
"Thank you for sharing your feedback. As discussed at the time of binding, your policy is based on payroll, which directly impacts the premium. When payroll changes occur, such as hiring employees, the premium is adjusted to reflect the increased exposure. If you have any questions, feel free to reach out. We’re here to help. -Emond "
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Harry Tolbert

June 15, 2025

5  out of  5
rating by Harry Tolbert
"Excellent presentation and very professional"
We responded:
"We appreciate your review, Harry! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Emond"
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Adrian Rodriguez

June 11, 2025

5  out of  5
rating by Adrian Rodriguez
"Great experience"
We responded:
"Adrian, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience. Your satisfaction is our top priority, and we look forward to serving you again soon! -Emond"
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Simeon Banister

June 10, 2025

5  out of  5
rating by Simeon Banister
"Brian was exceptionally helpful and responsive. He worked to resolve a challenging issue, even working across State Farm internally to find answers. His efforts and customer service are greatly appreciated."
We responded:
"Thank you so much for your kind words, Simeon! We're thrilled to hear that Brian was able to assist you effectively and go above and beyond to resolve your issue. We take pride in our team's commitment to excellent customer service. We appreciate your feedback and look forward to serving you again in the future! -Emond"
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EXPERT AIR INC

June 2, 2025

5  out of  5
rating by EXPERT AIR INC
"Brian was very helpful. I recommend him to everyone. He also speaks Russian quite well."
We responded:
"Thank you for your wonderful review! We're delighted to hear that Brian was able to assist you effectively and that you appreciate his language skills. Your recommendation means a lot to us, and we’re grateful for your support. If you or anyone you know needs assistance in the future, please don't hesitate to reach out! -Emond"
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Umar Jilani

June 2, 2025

5  out of  5
rating by Umar Jilani
"Brian is best awesome coustomer service"
We responded:
"Umar, We appreciate your review! We are delighted to know you had a great experience with Brian and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. -Emond"
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Sharon Greenstein

May 28, 2025

5  out of  5
rating by Sharon Greenstein
"My experience with the agent at state farm named Dianna was excellent. She was very thorough and clear. She was also very patient and pleasant. It was a pleasure talking with her."
We responded:
"Thank you, Sharon, for leaving your feedback. The team and Dianna are grateful for your kind words. Thank you for choosing us, and we look forward to working with you again. Please let us know if we can assist you with anything else soon! -Emond"
Profile photo of Anarahk Di Analyst

Anarahk Di Analyst

May 28, 2025

5  out of  5
rating by Anarahk Di Analyst
"Had a wonderful interaction , received great service & exceptional assistance.. I literally was in a spot & needed help getting my insurance straight & Diana came in so clutch & set me up with a great package & at a impeccable price. I'm just filled with gratitude & appreciation. Thanks soo much✊🏾🙏🏾"
We responded:
"Update 05/30/2025: Hi Anarahk, thank you for sharing your kind review. The team is grateful for the opportunity to serve you, and we are thrilled to hear that we did great. Please let us know if we can assist you with anything else in the future. We will always be here to help! -Emond We're glad you enjoyed our service and appreciate the 5-star review, Anarahk! Thank you for your support! – Emond "
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Oleksii Vanian

May 26, 2025

5  out of  5
rating by Oleksii Vanian
"Brian Lewis !!! Very decent, Responsible, Helps to do everything right, Glad that I got to him!"
We responded:
"Thank you for sharing your kind review, Oleksii. Brian and the team truly appreciate you saying his service was responsive and helpful. We thank you for trusting us, and we look forward to assisting you again soon. So please do not hesitate to reach out if you have any questions or concerns. We are always here for you! -Emond"
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Julius Johnson

May 22, 2025

5  out of  5
rating by Julius Johnson
"Patient, thorough, and worked quickly. Diana was excellent"
We responded:
"Thank you, Julius, for your great feedback! We're glad to hear that Diana provided you with patient, thorough, and quick service. If you need anything else, feel free to reach out! -Emond"
Profile photo of AbuAbdulmalik Muhammad

AbuAbdulmalik Muhammad

May 22, 2025

5  out of  5
rating by AbuAbdulmalik Muhammad
"Brian Lewis helped to me. State Farm sugurtasi menga juda yoqdi chunki kop chegirmalar qilib berishdi. Brian esa hatto o'zbek va rus tilida so'zlasha oladi. Ha u juda aqlli 👏👏👏"
We responded:
"Hello, thank you for sharing your review with our team. Brian is glad to hear about this review and how helpful his services were. We thank you for choosing us for your insurance needs and look forward to seeing you again soon. Please reach out if you have any questions or concerns. We are always happy to help you! -Emond Salom, sharhingizni jamoamiz bilan baham ko'rganingiz uchun tashakkur. Brian ushbu sharh va uning xizmatlari qanchalik foydali bo'lganini eshitishdan xursand. Sug'urta ehtiyojlaringiz uchun bizni tanlaganingiz uchun tashakkur va tez orada sizni yana ko'rishni orziqib kutamiz. Agar sizda biron bir savol yoki tashvish bo'lsa, iltimos, murojaat qiling. Biz har doim sizga yordam berishdan xursandmiz! - Emond"
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William Callahan

May 13, 2025

5  out of  5
rating by William Callahan
"Diana Ulivanova at Emond's operation was efficient and professional in processing changes I had to my policy. Easy to communicate insurance matters; something that is rare in the insurance world..."
We responded:
"Thank you for your fantastic review, William! We're delighted to hear that Diana provided you with efficient and professional service while handling your policy changes. We strive to make communication as easy as possible, and it’s great to know we succeeded in your case. Your feedback is greatly appreciated, and if you have any more questions or need further assistance, we're here to help! -Emond"
Profile photo of Giga Sebua

Giga Sebua

May 9, 2025

1  out of  5
rating by Giga Sebua
"Bad service. I do not recommend to anyone."
We responded:
"Update: Thank you for your feedback, Giga. We’re sorry to hear about your experience and appreciate the chance to clarify. There seems to have been a misunderstanding regarding the policy’s use for Uber, Lyft, or TLC. If we had known your intentions, we would have clearly communicated that it couldn’t be applied for those services. We noticed your change in perspective during our conversation and hope the resolution was satisfactory. If you decide to update or remove your review, we would greatly appreciate it, as your feedback helps us improve our service. Thank you again, and we wish you well. -Emond Thanks for the glowing review, Giga! Albina enjoyed working with you and appreciates your feedback. Thank you for placing your trust in the Emond Richardson State Farm team! – Emond "
Profile photo of Bunyod Xaydarkulov

Bunyod Xaydarkulov

May 5, 2025

5  out of  5
rating by Bunyod Xaydarkulov
"BRIAN LEWIS mne pomog balshoy spasibo"
We responded:
"Привет, Bunyod, спасибо, что оставили отзыв о Брайане. Наша команда рада слышать, что он смог помочь вам со всеми вашими потребностями и сделать это на уровне 5-звездочного обслуживания! Мы действительно ценим, что вы выбрали нас для ваших страховых нужд, и мы с нетерпением ждем возможности помочь вам снова в ближайшее время. Пожалуйста, свяжитесь с нами, если у вас есть какие-либо вопросы! -Emond Hi Bunyod, thank you for leaving a review for Brian. Our team is glad to hear that he was able to help you with all your needs, and to do it at a 5-star service level! We truly appreciate you choosing us for your insurance needs, and we look forward to helping you again soon. Please reach out if you have any questions! -Emond"
Profile photo of Rustam Yusupov

Rustam Yusupov

April 30, 2025

5  out of  5
rating by Rustam Yusupov
"Уважаемые Кто хочет сделать себе страховку? Посетите поэтому адресу тут работает господин Брайан он вам поможет в страховании."
We responded:
"Здравствуйте, Рустам, спасибо, что написали нам отзыв. Мы рады слышать, что наш сервис был отличным и что мы помогли вам со всеми вашими потребностями. Пожалуйста, дайте нам знать, если мы сможем вам чем-то помочь в будущем. -Emond Hello Rustam, thank you for writing us a review. We are happy to hear that our service has been great and that we have helped you with all your needs. Please let us know if there is anything we can assist with in the future. -Emond"
Profile photo of Mohamed Musleh

Mohamed Musleh

April 29, 2025

5  out of  5
rating by Mohamed Musleh
"Customer service was great. She was very kind and patient. Service was done very quickly and efficiently."
We responded:
"Thank you so much for your kind review, Mohamed! We’re thrilled you had such a positive experience with our team. Providing kind, patient, and efficient service is our goal, and we’re so glad we could meet your expectations. If you ever need anything else, don’t hesitate to reach out. Thanks again for your support! – Emond "
Profile photo of Alaa naga

Alaa naga

April 29, 2025

5  out of  5
rating by Alaa naga
"Brian, the right man to talk to if you need auto insurance"
We responded:
"Thank you for the shoutout! We're glad to hear Brian made a strong impression—he knows his stuff and is ready to help! We appreciate you taking the time to share your experience, and we look forward to assisting you again! - Emond"
Profile photo of Catherine Ivasyuk

Catherine Ivasyuk

April 26, 2025

5  out of  5
rating by Catherine Ivasyuk
"Brian is a good agent who is always ready to provide information! He explained everything and went step by step to make sure everything was correct and complete. Also, he recommended doing the Driver Safety Training to receive an additional discount. Recommend working with Brian!"
We responded:
"04/29/2025 Updated: Thank you so much, Catherine, for your kind words! We're thrilled to hear that Brian took the time to walk you through things carefully and made sure all the details were handled properly. It's wonderful that he was able to help you. We appreciate your recommendation and are grateful for the opportunity to work with you! - Emond 10/24/2023 Catherine, we're pleased to hear about your positive experience with Brian. Your feedback is greatly appreciated, and we're here to assist you whenever you have questions or need assistance. Thank you for choosing our Emond Richardson State Farm Family! - Emond"
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Nicholas Natoli

April 25, 2025

5  out of  5
rating by Nicholas Natoli
"I recently had the pleasure of coming to the office one ave u . I was assisted by a wonderful customer service rep. By the name of Diana. She was extremely knowledgeable, & pleasant in the 15 min we spoke regarding my policy . She made sure everything was clear . Thank you. . Great help"
We responded:
"Thank you so much for taking the time to share your experience, Nicholas! We're thrilled to hear that Diana provided such knowledgeable and pleasant service during your visit. It's important to us that things are simple to understand, and we're glad Diana was able to assist you so well. We truly appreciate your feedback and look forward to helping you again whenever you need us! - Emond"
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Amy Dwan

April 25, 2025

5  out of  5
rating by Amy Dwan
"Professional, helpful"
We responded:
"Thank you so much for the kind words, Amy! We're glad to hear you found our team experienced and helpful. It was a pleasure assisting you, and we look forward to being here whenever you need us! - Emond"
Profile photo of Yelena Oleynikova

Yelena Oleynikova

April 22, 2025

5  out of  5
rating by Yelena Oleynikova
"I spoke with Diana this morning regarding my billing issues- she was helpful, polite and assistive. Thank you!"
We responded:
"Updated: Hi Yelena, thank you for providing a great review of Diana and her service. We are delighted to know that she was helpful, polite, and assistive with your issues. We truly appreciate you taking the time to do this and for choosing us for your insurance needs. Please let us know if we can help in any way in the future. We will always be here for you! -Emond Thanks so much, Yelena! Iskandar is awesome and a great asset to the team. We appreciate your review. - Emond"
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24hrLu

April 18, 2025

5  out of  5
rating by 24hrLu
"Zeenath assisted me in an auto policy and also informed me of the benefit of bundling my home insurance. She quoted me on a policy that saved me money and that also provided the same coverages. I appreciate her patience with me as I was in disbelief and asked 100 questions regarding her quote. Needless to say I am a new member of the State Farm family."
We responded:
"24hrLu, Thank you so much for sharing your experience! We’re thrilled to hear that Zeenath was able to assist you with your auto policy and explain the benefits of bundling your home insurance. It's fantastic that she was able to save you money while providing you with the coverage you need. We appreciate your curiosity and questions—it's important to us that our customers feel informed and confident in their decisions. Welcome to the State Farm family! We're excited to have you with us and look forward to serving you in the future! -Emond"